Posted by Magda
For a few months now, I've been getting several emails a week from the Guelph Waste Management Coalition. They're mostly copies of emails sent to city staff, asking for information, linking stories and information about composters elsewhere. The emails have ranged from polite to angry, frustrated, and sometimes disrespectful.
Even so, I'm surprised about the most recent discussion between the group and the city.
On Feb. 8, Ken Spira, a member of the group, sent a message to the mayor and council detailing his attempts to find out how much it cost the city to operate the wet plant during the last year compared to the last year in which the wet plant was operating.
He described how the group asked for the information Nov. 22, Dec. 19 and Jan. 26. They got a response after ten weeks from wet plant staff saying resources can't be dedicated to answering their question. He suggested to council this was unacceptable.
Last Friday, Hans Loewig, the city's chief administrative officer, responded. Here's the text of that:
"Thank you for your letter dated Feb.8, 2008, regarding the response that you received from Dean Wyman, the City's Manager of Solid Waste Resources.
"You and the Guelph Waste Management Coalitions (GWMC), have sent many requests for basic information to Mr. Wyman in the past and have received timely responses to these requests. Your two most recent requests for information have received responses which are unacceptable to you.
"The GWMC is not a recognized organization/body by either the Province of Ontario or by the City of Guelph and therefore we do not intend on providing any special consideration to you.
"Our staff are very busy and do their best to respond to all requests, however, be advised that your continued barrage of questions, criticisms and demands will no longer receive our attention or response."
This is surprising, and disappointing. The group may or may not be recognized, but that has no bearing: it's made up of Guelph residents, and thus merits answers. There is of course a limit -- I don't think anybody would benefit if a wet plant staffer had to spend all of his or her time answering questions. But people on the public payroll need to find a balance between doing what they think their jobs should be, and doing what the people who pay their salaries think their jobs should be. I can understand someone saying they don't have time to answer a question right now, but to suggest that all questions received from a particular group of residents won't receive a response is indeed unacceptable.
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