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June 29, 2012


Guelph Transit Lack of Compassion as reported in the original article on the crash would suggest that this is not just an internal matter. This has become increasingly true for how Guelph Transit has been operating of late. From skipping service, in January, to senior's centers "in the name of better transit efficiency" to lack of consultation with their drivers who are on the front lines, I would suggest that how Guelph Transit is operating is very much a matter of public interest when it also results in injury and inappropriate follow-up with its passengers. It is interesting how a splash park party and the Mayor's reading to children in the library takes precedence over the day to day operations and customer service. Perhaps we can use this as a red flag and an opportunity to address some oversights and misplaced priorities at our City Hall.

Oh, but it gets worse! Incident of a passenger ringing the bell a stop too soon and the driver refusing to move the bus until someone got off. Or the alleged incident with the bus stopped on the train tracks while a train was approaching! I contacted the City and an inspector did call back. Both my Ward 2 representatives have dropped the ball! I requested full disclosure on hiring/training practices and have not heard back from anyone! My daughter uses City transit for school purposes, and to be frank, I don't feel it is safe!

Would more details become public knowledge via the courts if the driver is found guilty.

The report arising from the internal investigation into the incident will not likely be made public, however.

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Joanne Shuttleworth is the newsroom lead in municipal affairs coverage for the Guelph Mercury. She is a former Guelph YWCA Woman of Distinction honouree and a past winner of an Ontario Newspapers Award for her work as an editor. You can reach her at jshuttleworth@guelphmercury.com

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