Posted by Phil Andrews
I had a most interesting conversation with the woman who has spurred an investigation into whether a Guelph Transit driver recently mistreated her and failed to help accommodate her mobility challenges.
The woman wondered whether Guelph Transit has or should create and make (more) public a riders' bill of rights -- or something along those lines.
She felt in the dark about what riders should expect in terms of service and care by Transit and from its drivers specifically. She says she tried to explore this matter with Transit management in the context of making her service complaint but didn't get far.
An example issue for her: she wondered whether Transit drivers should be obliged to try to ensure that riders are not subjected to verbal or physical belligerence from other passengers. Good and tricky question.
I wonder if a such bill of rights could provide a remedy. Perhaps something such as this already exists but is not well enough known to the community and to other stakeholders.
Interesting that Guelph Mayor Karen Farbridge is blogging this week on offering optimal municipal service and how it's best arranged structurally and on a policy-supported system level.